Effective Date: 01/01/2025

Welcome to LiteHouse

LiteHouse (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide while using our anonymous, text-based mental health support platform (the “Platform”).

1. Information We Collect

To maintain the anonymous nature of LiteHouse, we collect minimal information. However, some data is required to ensure the functionality of the Platform:

• Anonymous User Data: This includes encrypted messages and interactions sent through the Platform. Messages are fully encrypted and cannot be accessed by LiteHouse or any third party.

• Technical Data: We collect non-identifiable technical data, such as device type, browser type, and general location (e.g., country or region), to improve Platform performance and security.

We do not collect or store:

• Names

• Email addresses

• Phone numbers

• Any identifiable personal information

2. How We Use Information

The data we collect is used solely to:

• Facilitate secure communication on the Platform.

• Improve the Platform’s performance, features, and user experience.

• Maintain the security and functionality of our services.

3. Encryption and Security

Your privacy is our priority. To ensure confidentiality:

• All messages are encrypted end-to-end, meaning only the sender and recipient can access the content of their conversations.

• We utilize state-of-the-art encryption protocols and secure servers to protect all data.

• Messages are stored temporarily and deleted once delivered or after a specific timeframe to ensure anonymity.

4. Cookies and Tracking

LiteHouse does not use cookies, trackers, or other technologies that can identify individual users. Any analytics performed on Platform usage is conducted in aggregate and anonymized to maintain user privacy.

5. Third-Party Services

LiteHouse may integrate third-party services to support the Platform’s functionality. These services are vetted for compliance with strict privacy and security standards. Third parties do not have access to user communications or identifiable data.

6. Your Rights

As a user of LiteHouse, you have the following rights:

• Right to Anonymity: Your interactions on the Platform remain anonymous.

• Right to Data Deletion: Since we collect minimal information, there is no personally identifiable data to delete. However, temporary technical data is purged regularly.

• Right to Security: You can trust that LiteHouse employs the latest security measures to protect your information.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

LiteHouse
hannah@thelitehouse.org

Your trust is the foundation of LiteHouse. Thank you for choosing us as a safe space for your mental health journey.